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Shipping Policy
Shipping Policy
At SeaPeak Industry, we strive to deliver your LED lighting products quickly, safely, and reliably. Please read our shipping policy below for details on processing, delivery times, costs, and tracking.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.
- Orders placed before 2:00 PM EST (Eastern Standard Time) on business days are usually processed the same day.
- Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
- During peak seasons (e.g., Black Friday, Christmas), processing may take up to 5 business days.
2. Shipping Methods & Estimated Delivery Time
We ship worldwide from our warehouse in Zhuhai, Guangdong, China. Delivery times are estimates and may vary depending on your location and customs clearance.
| Shipping Method | Estimated Delivery Time | Tracking |
|---|---|---|
| Standard Shipping (ePacket / China Post) | 10–25 business days | Available |
| Express Shipping (DHL / FedEx / UPS) | 4–10 business days | Available |
| Canada Domestic (if applicable) | 5–12 business days | Available |
Note: Delivery times do not include customs clearance delays. Quebec, Canada customers may experience faster domestic shipping if stock is available locally.
3. Shipping Costs
- Shipping is calculated at checkout based on weight, destination, and selected method.
- Free shipping on orders over $99 USD (for standard shipping to eligible countries).
- Express shipping fees range from $15–$60 USD depending on order size and location.
- All prices are in USD. Duties, taxes, and customs fees (if applicable) are the customer's responsibility.
4. Order Tracking & Delivery Issues
You will receive a tracking number via email once your order ships. You can track your package on the carrier's website or through our order status page.
If your order is delayed or lost:
- Contact us within 30 days of the estimated delivery date.
- We will work with the carrier to investigate and resolve the issue (replacement or refund may apply).
5. International Shipping & Customs
We ship to most countries worldwide. However, customers are responsible for any import duties, taxes, VAT, or customs clearance fees imposed by their country.
Orders may be held at customs for inspection. We are not responsible for delays caused by customs procedures.
Questions About Shipping?
We're here to help! Contact us with any shipping-related inquiries.
Email: info@seapeaktrading.cn
Phone/WhatsApp: +86 19701696496
Privacy Policy
Privacy Policy
Last Updated: January 14, 2026
At SeaPeak Industry ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (seapeakindustry.myshopline.com), make a purchase, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, billing and shipping address, email address, phone number
- Payment information (processed securely by third-party payment providers; we do not store full credit card details)
- Order history and preferences
Non-Personal Information
We also collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referral sources)
- Cookies and similar technologies (see our Cookie Policy below)
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications
- Improve our website, products, and services
- Send promotional emails (you can unsubscribe at any time)
- Prevent fraud and ensure security
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Third-party service providers (e.g., payment processors, shipping carriers like DHL/FedEx, email service providers)
- Legal authorities if required by law
- Business partners only with your consent
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookies through your browser settings. For more details, see our Cookie Policy.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Object to or restrict processing
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us at info@seapeaktrading.cn.
7. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@seapeaktrading.cn
Phone/WhatsApp: +86 19701696496
Rerurn&Refund Policy
Returns & Refunds Policy
Last Updated: January 15, 2026
At SeaPeak Industry, we stand behind the quality of our LED lighting products. If you're not completely satisfied, we offer a 30-day return policy with free return shipping on eligible items.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- Returned within 30 days of delivery date
- In original condition: unused, undamaged, with all tags/labels intact
- In original packaging (if applicable)
- With proof of purchase (order number or invoice)
Non-returnable items:
- Custom or personalized products
- Opened/used bulbs (due to hygiene/safety reasons)
- Items marked as "Final Sale" or "Non-returnable" on the product page
- Products damaged due to customer misuse
2. How to Return an Item
- Contact us within 30 days via email (info@seapeaktrading.cn) or WhatsApp (+86 19701696496) with your order number and reason for return.
- We will provide a prepaid return label (free return shipping for eligible returns within Canada/US).
- Pack the item securely in its original packaging and attach the return label.
- Ship the item back using the provided label. Keep the tracking number.
- Once received and inspected, we will process your refund or exchange within 5–7 business days.
3. Refunds
Refunds are issued to the original payment method after inspection:
- Full refund of product price (excluding original shipping fees, unless the return is due to our error)
- Refund processing time: 5–10 business days (depending on your bank/payment provider)
- If you received a discount or promotion, the refund will be based on the paid amount
Return shipping costs: Free for returns within Canada/US if the return is approved. International customers may be responsible for return shipping unless the item is defective/wrong.
4. Exchanges
If you need a different size, color, or model:
- Follow the return process above
- We will ship the replacement item after receiving and inspecting the original
- If the replacement is more expensive, you'll be charged the difference
5. Defective or Damaged Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery with photos of the issue
- We will provide a prepaid return label and either replace the item or issue a full refund
- Return shipping is free in these cases
Need Help with a Return?
We're here to assist you every step of the way.
Email: info@seapeaktrading.cn
WhatsApp: +86 19701696496
