1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• Returned within 30 days of delivery date
• In original condition: unused, undamaged, with all tags/labels intact
• In original packaging (if applicable)
• With proof of purchase (order number or invoice)

Non-returnable items:

• Custom or personalized products
• Opened/used bulbs (due to hygiene/safety reasons)
• Items marked as "Final Sale" or "Non-returnable" on the product page
• Products damaged due to customer misuse

2. How to Return an Item

1. Contact us within 30 days via email (info@seapeaktrading.cn) or WhatsApp (+86 19701696496) with your order number and reason for return.
2. We will provide a prepaid return label (free return shipping for eligible returns within Canada/US).
3. Pack the item securely in its original packaging and attach the return label.
4. Ship the item back using the provided label. Keep the tracking number.
5. Once received and inspected, we will process your refund or exchange within 5–7 business days.

3. Refunds

Refunds are issued to the original payment method after inspection:

• Full refund of product price (excluding original shipping fees, unless the return is due to our error)
• Refund processing time: 5–10 business days (depending on your bank/payment provider)
• If you received a discount or promotion, the refund will be based on the paid amount

Return shipping costs: Free for returns within Canada/US if the return is approved. International customers may be responsible for return shipping unless the item is defective/wrong.

4. Exchanges

If you need a different size, color, or model:

• Follow the return process above
• We will ship the replacement item after receiving and inspecting the original
• If the replacement is more expensive, you'll be charged the difference

5. Defective or Damaged Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery with photos of the issue
• We will provide a prepaid return label and either replace the item or issue a full refund
• Return shipping is free in these cases

Need Help with a Return?

We're here to assist you every step of the way.

Email: info@seapeaktrading.cn
WhatsApp: +86 19701696496