1. Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
• Orders placed after 3:00 PM HKT or on weekends/holidays will be processed the next business day
• During peak seasons (e.g., holidays, promotions), processing may take up to 5 business days

2. Shipping Carriers & Methods

We use reliable international carriers depending on your location:

• Hong Kong / Mainland China: SF Express, 4PX, YunExpress
• United States / Canada: USPS, Canada Post, DHL eCommerce, YunExpress
• Europe / Australia / Other countries: YunExpress, 4PX, DHL, ePacket
• Free Shipping: Available on orders over $50 USD (or equivalent) to most countries

3. Estimated Delivery Times

Delivery times are estimates and may vary due to customs, weather, holidays, or carrier delays:

• Hong Kong / Mainland China: 3–7 business days
• United States / Canada: 7–18 business days
• Europe / Australia: 10–25 business days
• Other countries: 10–30 business days

Note: These are carrier estimates only. We are not responsible for delays caused by customs clearance, incorrect address, or force majeure events.

4. Shipping Costs

• Shipping fees are calculated at checkout based on weight, destination, and selected carrier
• Free shipping thresholds and promotions are displayed during checkout
• Any additional customs duties, taxes, or import fees are the customer's responsibility

5. Order Tracking

You will receive a tracking number via email once your order ships. Track your package directly on the carrier's website or contact us for assistance.

6. Lost or Damaged Shipments

• If your package is lost or damaged in transit, contact us within 7 days of expected delivery with photos and order number
• We will work with the carrier to file a claim and, if confirmed, issue a refund or replacement

Questions About Shipping?

We're here to assist. Contact us anytime.

Email: info@seapeaktrading.cn
WhatsApp: +86 19701696496